RETURN POLICY

RETURN POLICY

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. 
  • All returns must include an order packing slip or return invoice. Packages returned without this may cause a delay in the return process. 
  • All returns must be reported within 14 days from received date.
  • A $5 restocking fee applies to all returns.

 

EXCHANGES

  • We do not provide direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

 

FINAL SALE

  • PLEASE NOTE THAT ALL ITEMS MARKED AS FINAL SALE IN THE DESCRIPTION, AS WELL AS ALL ACCESSORIES, ARE FINAL AND CANNOT BE RETURNED.

The following items are considered "Final Sale" 

      • Bodysuits
      • Swim & Lingerie
      • Accessories
      • Sale Items


HOW TO RETURN YOUR ITEMS

1. Returns may be requested within 14 days of delivery by emailing hi@thepersonalcode.com with your order number and the reason for the return

2. Our team will review your request and, if approved, a pre-paid shipping label will be provided for the return

3. A $5 restocking fee applies to all returns, and refunds will be issued to the original payment method after the returned items have been received and inspected

 

 

HOW TO RETURN FAULTY ITEMS

1. Please email hi@thepersonalcode.com with photos of your faulty item and your order number.

2. Our team will review your request and, if approved, a pre-paid shipping label will be provided for the return

3. Our team will inspect the item once received and process either a replacement or refund.

 

 

INTERNATIONAL RETURNS

  • International returns are accepted within 30 days of delivery.

  •  Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

  • Items must be unused, unwashed, and in original condition.

  • Customers are responsible for customs duties, taxes, and fees incurred during return shipping.

  • Please allow 2–4 weeks for processing international returns once the package is received.

 

INTERNATIONAL RETURN NOTICE / IMPORTANT INFORMATION

  • Shipping times for international returns may be longer than domestic returns.

  • Refunds do not include customs duties or import taxes paid on the original order.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

  • Certain carriers or services (e.g., DHL eCommerce) may have restrictions for returns depending on your country.